leadership incorporated blog

June 3, 2009

Devastating Mistakes Businesses Make in This Economy: #3

Forgetting that current employees are the ones who will deliver future success. Studies show that after a reduction, there is a predictable and significant decrease in productivity. Errors and mistakes increase. Morale declines while conflict and tension rise. Customer service drops which leads directly to drops in client retention. Yet, most companies do little or nothing to support their retained employees — instead demanding more, and requiring they take on tasks and responsibilities for which they may have no training….and all for less reward. Hardly a recipe for motivation or corporate recovery.

Solution: Offer customized group workshops, individual coaching and other programs that value, empower and support employees through the transition. These may include but aren’t limited to: the opportunity to process feelings resulting from the layoff or current conditions, development of time and stress management skills, communication skills, and  specific customer service and sales training that solves the problems posed by current economic conditions.

June 1, 2009

Devastating mistakes businesses make in today’s economy: #1

Cutting with a blowtorch instead of a laser. In the epidemic rush to cut staff, it’s shortsighted to let essential talent go. As a result, over 50% of workforce adjustments do not achieve their intended objectives. Too often, the company finds itself without the resources to recover and build for the future.

Solution: Think before you cut. Don’t automatically assume that a layoff is the best way to reduce operating costs. And don’t offer incentives for leaving. The best people will go, knowing they can find other work. The weakest will remain.

Sharon Rich is the founder of Leadership Incorporated and Layoff BounceBack. Her companies offer coaching and training programs designed to empower organizations and individuals in transition to create successful futures.

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